Trouble-Shooting Video Problems

At some point, you might find problems with video streaming. Video playback problems are often due to internet bandwidth, filters, firewalls, or browsers.

While there may be bandwidth issues, usually, the problem lies in the filtering and firewalls from school districts. Here are a few quick fixes that work on most systems:

  1. Restart the computer – if it’s a browser issue or internet connection problem, this will fix it.
  2. Use another browser. We design everything in Chrome, but Edge, Safari, or Explorer* work with the website too. Browsers collect data that sometimes don’t play well with district firewalls until their updated. So using a different browser for a few hours or days can fix video playback problems.
  3. Clear the browser’s data in its history and settings.
  4. Check to make sure your computer is up-to-date. Search on your computer for “updates”.

Updates on Windows

  1. Connect to the Internet, and then start Windows Internet Explorer or Edge.
  2. In the Tools menu, click Windows Update.
  3. If Microsoft Update is not installed, click Microsoft Update and begin the updates..

Updates on Chromebook

In the Chrome Browser, click the options menu in the upper right corner and choose Settings. You’ll find the update options there.

What is a Firewall?

A firewall is part of a computer system or network that is locked down for safety. It is designed to block unauthorized access, theft, and damage while permitting access to the internet. This means that it sometimes blocks certain programs and software accidentally.

Please contact your district technician for more details and trouble-shooting.

*Explorer is known to incorrectly display the website, but it still works fine – just doesn’t look as good.

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